Legal

Terms of Service

Effective 2 September 2026Last updated 2 September 2026

These terms are the contract between you and Kindle Holdings. By creating a workspace, clicking to accept, or using the service, you agree to them. If you are accepting on behalf of a company, you confirm you have authority to bind it.

01The agreement

The service is provided by KINDLE HOLDINGS PTE. LTD., a company incorporated in Singapore (UEN TBC: UEN), with its registered office at TBC: registered office address. These terms, together with our Privacy Policy, any order form you sign and — where you process personal data — the Data Processing Addendum, form the whole agreement. If an order form and these terms conflict, the order form wins.

02The service

Kindle Holdings is a hosted tool for tracking issues, bugs and work cycles. We may add, change or remove features. We will not materially reduce the core functionality of a paid plan during a term you have already paid for; if we do, you may cancel and receive a pro-rata refund.

Plans, limits and prices are on the pricing page. The free plan is offered as-is and we may change or end it with 30 days' notice.

03Your account

  • Give accurate registration details and keep them current.
  • You are responsible for everything done under your credentials. Keep them secret and tell us promptly if they are compromised.
  • You must be at least 16, and legally able to enter a contract.
  • Workspace administrators can see, change, export and delete the content of their workspace, including content you create. Use a personal account for personal things.

04Acceptable use

Do not use Kindle Holdings to:

  • break the law, infringe anyone's rights, or store material you have no right to store;
  • upload malware, or probe, scan or attack our systems or another customer's data;
  • resell, sublicense or white-label the service without a written agreement;
  • circumvent seat limits, rate limits or access controls;
  • build a competing product from benchmarking data obtained through the service.

We may suspend a workspace without notice if it presents a security risk or a legal exposure to us or another customer, and will restore it as soon as the cause is resolved.

05Your content

You keep all rights in the content you put into Kindle Holdings. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display and back it up — only to the extent needed to run the service, support you and comply with the law. That licence ends when you delete the content or close the workspace.

You are responsible for having the right to store your content and for its legality. We do not routinely review it.

06Third-party integrations

If you connect GitHub, GitLab, Slack or any other third-party service, you authorise us to exchange data with it as needed. Those services are governed by their own terms and we are not responsible for them. If a provider changes or withdraws its API, the corresponding Kindle Holdings feature may change or stop working.

07Fees, billing and tax

  • Paid plans are billed per member, in advance, monthly or yearly, and renew automatically until cancelled.
  • Adding members mid-cycle is charged pro-rata. Removing members takes effect at the next renewal; we do not refund unused seats.
  • Fees exclude tax. Singapore GST or your local equivalent is added where applicable; if you must withhold tax, gross up so we receive the full amount.
  • Cancel any time from billing settings; you keep access until the end of the paid period. We do not give refunds for partial periods except where these terms or the law require it.
  • If payment fails we may suspend the workspace after written notice and a 14-day grace period.
  • We may change prices with 30 days' notice, effective at your next renewal.

08Trials and beta features

Trials are free for the stated period and convert to a paid plan only if you provide payment details and confirm. Features labelled beta, preview or experimental are provided without warranty or SLA and may be changed or withdrawn at any time. Do not rely on them for production work.

09Availability and support

We aim for high availability but the free and Standard plans carry no service level commitment. Business plans include a first response target of four business hours; any uptime commitment is set out in the order form. Planned maintenance is announced in advance where practical.

10Intellectual property

We own the service, the software, the documentation and the Kindle Holdings name and marks. Nothing here transfers those to you. You get a limited, revocable, non-transferable right to use the service during your subscription. If you send us feedback, we may use it freely and without obligation.

11Confidentiality

Each side will protect the other's non-public information with at least reasonable care, use it only for this agreement, and disclose it only to people who need it and are under equivalent duties. This does not cover information that is public, independently developed, or lawfully received from a third party. Compelled disclosure is permitted with prompt notice where legally allowed.

12Term, termination and export

The agreement runs until terminated. You may terminate at any time. We may terminate for material breach that is not cured within 30 days of written notice, or immediately for a breach of the acceptable use section.

On termination your right to use the service ends. You have 30 days to export your data through the app or the API. After that we delete it, subject to backups that expire within a further 30 days and to records we must keep by law.

13Disclaimer of warranties

Except where the law says otherwise, the service is provided “as is” and “as available”. We disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that it will meet your requirements.

14Limitation of liability

Neither side is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, however caused.

Each side's total liability under this agreement is capped at the fees you paid or owed in the 12 months before the event giving rise to the claim. For the free plan the cap is SGD 100.

These caps do not apply to your payment obligations, either side's indemnity obligations, or liability that cannot be limited by law — including death or personal injury caused by negligence, and fraud.

15Indemnity

You will defend and indemnify us against third-party claims arising from your content or your use of the service in breach of these terms. We will defend and indemnify you against third-party claims that the service, used as permitted, infringes their intellectual property, and will pay damages finally awarded. Each side must give prompt notice and reasonable cooperation.

16Changes to these terms

We may update these terms. Material changes take effect 30 days after we post them and email workspace administrators. Continuing to use the service after that means you accept them. If you do not, cancel before they take effect and we will refund any unused prepaid fees.

17Governing law and disputes

These terms are governed by the laws of Singapore, without regard to conflict of law rules. The courts of Singapore have exclusive jurisdiction, and both sides submit to them. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Nothing stops either side from seeking injunctive relief in any competent court.

18General

If a provision is unenforceable, the rest survives. A failure to enforce is not a waiver. You may not assign this agreement without our consent; we may assign it to an affiliate or an acquirer. There are no third-party beneficiaries. Notices to us go to the address in the Contact page; notices to you go to your workspace administrator's email.